Our products

Ensuring product quality

We pride ourselves on our world-class manufacturing operations, which consistently meet JTI quality standards and consumer expectations.

What does this mean for JTI?

We manufacture products in accordance with stringent specifications using quality tobacco and non-tobacco materials from trusted sources.

Quality is assured throughout all stages of sourcing, manufacturing, storage, distribution and customer service, in full compliance with regulatory and legal requirements.

What does this mean to me as an employee?

I always follow the JTI Product Quality standards and procedures, regardless of time or other resource constraints.

I make sure any business partners I work with do so as well.

What does this mean for our business partners?

We expect our business partners to comply with applicable laws, JTI Supplier Standards, material quality criteria and service agreements. They are required to make available for inspection their goods or services when requested by JTI.

What situations could this apply to?

Here are some examples of possible product quality-related issues:

  • A distributor has notified me that the revenue tax stamp is missing from a consignment of products.
  • Some cigarette packs contain brands that are different to the ones printed on the carton.
  • A customer has reported that cigarette packs have arrived with broken seals and is concerned they may have been tampered with.

Find out more

Your Consumer Service Representative
A member of the Quality (Global Supply Chain) team
Your line manager