Our products

Ensuring product quality

We pride ourselves on our world-class operations, which consistently meet JTI quality standards and consumer expectations.

What does this mean for JTI?

Quality is assured throughout all stages of the product lifecycle including product development, sourcing, manufacturing, storage, distribution and customer service, and all in full compliance with regulatory and legal requirements.

We manufacture products in accordance with our stringent specifications using quality tobacco and non-tobacco materials from trusted sources.

What does this mean to me as an employee?

I always follow the JTI Quality Management System containing our internal quality standards, programs, and processes, regardless of the impact it may have on timings or other resource constraints.

I ensure that any business partners I do work with adhere to the same principles.

What does this mean for our business partners?

We expect our business partners to comply with applicable laws, JTI Supplier Standards, material quality criteria and service agreements. They are required to make available for inspection their goods or services when requested by JTI.

What situations could this apply to?

Here are some examples of possible product quality-related issues:

  • A distributor has notified me that the revenue tax stamp is missing from a consignment of products.
  • Some cigarette packs contain brands that are different to the ones printed on the carton.
  • A customer has reported that cigarette packs have arrived with broken seals and is concerned they may have been tampered with.
  • A consumer has complained about a recently purchased device which is not charging.

Find out more

A member of the Quality Assurance team
Your Line Manager
Your Consumer Service Representative
Quality Management System
Consumer/Customer Feedback Management
Serious Quality Incident Management